separator-top EU Withdrawal mageme MageMe_EUWithdrawal::config General Enable Module Magento\Config\Model\Config\Source\Yesno Activates frontend and cron jobs. Default: disabled. Complete the manual setup checklist before enabling. Request Number Prefix Optional prefix prepended to the withdrawal request increment ID in customer-facing UI (e.g. "RR-" renders as "RR-000000022"). Leave blank to show the plain padded number. Default Contract Type MageMe\EUWithdrawal\Model\Config\Source\ContractType Frontend Route required-entry validate-identifier withdraw-contract renders as /withdraw-contract/...). Lowercase letters, digits, dashes and underscores only. ]]> Scope & Applicability Restrict by Country Magento\Config\Model\Config\Source\Yesno or shipping address is in the selected countries. Legal note: this restricts the storefront flow only — an EU consumer's statutory right of withdrawal does not depend on the address, and withdrawal declarations received by other means (email, letter) must still be honoured manually. Default: disabled.]]> Offer Withdrawal For Countries Magento\Directory\Model\Config\Source\Country 1 MageMe\Core\Block\Adminhtml\System\Config\Form\Field\Multiselect 1 Restrict by Customer Group Magento\Config\Model\Config\Source\Yesno Legal note: this restricts the storefront flow only — it does not decide who is legally a consumer, and any withdrawal declaration received by other means must still be honoured manually. Default: disabled.]]> Exclude Customer Groups Magento\Customer\Model\Config\Source\Group\Multiselect 1 MageMe\Core\Block\Adminhtml\System\Config\Form\Field\Multiselect 1 Pre-Contract Information (Art. 6(1)(h)) Counsel review recommended before customising any Annex I text.]]> Enable Pre-Contract Disclosure Magento\Config\Model\Config\Source\Yesno Master kill-switch. Disabled = block does not render and no display events are recorded. Disabling exposes the merchant to Art. 10 (12 month + 14 day extended withdrawal period). Default: enabled. Return Address Display In Checkout Magento\Config\Model\Config\Source\Yesno Off = block hidden but display events still recorded server-side via predispatch fallback. Use only for sandbox testing. Default: on. Eligibility Rules (Art. 16 CRD Presets) Art. 16(c) Custom-Made Goods Magento\Config\Model\Config\Source\Yesno Requires product attribute is_custom_made = true. If enabled, orders containing such items cannot be withdrawn — customers will see this when attempting to start withdrawal.]]> Art. 16(d) Perishable Goods Magento\Config\Model\Config\Source\Yesno Requires product attribute is_perishable = true. Do not enable for all categories — apply it only to truly perishable SKUs, otherwise you will unlawfully deny valid withdrawals.]]> Art. 16(e) Sealed Hygiene / Health Magento\Config\Model\Config\Source\Yesno only if the seal has been broken after delivery (cosmetics, intimate apparel, sealed medical supplies). Requires product attribute is_sealed_hygiene = true. The exclusion depends on a seal-check at the time of withdrawal (workflow in phase-04) — a sealed, unopened return remains eligible.]]> Art. 16(i) Sealed Audio / Video / Software Magento\Config\Model\Config\Source\Yesno only if the seal has been broken after delivery. Requires product attribute is_sealed_av = true. Same seal-check logic as Art. 16(e). Does not apply to streaming / digital-download content — use Art. 16(m) for those.]]> Detection (Art. 16(m)) Enable Digital Content Detection Magento\Config\Model\Config\Source\Yesno Detection Strategies MageMe\EUWithdrawal\Model\Config\Source\DigitalDetectionStrategy MageMe\Core\Block\Adminhtml\System\Config\Form\Field\Multiselect Custom Attribute Code only when Custom attribute flag is picked in Detection strategies above. Default: is_digital_content (boolean attribute, 1 = digital). Ignored otherwise.]]> Withdrawal Window when the 14-day withdrawal right starts running (the delivery trigger, Art. 9(2)(b)) and how long it lasts in days (Art. 9(2)). Together these control the period each order's withdrawal is open.]]> Withdrawal Period (Days) required-entry validate-digits validate-digits-range digits-range-14-3650 Delivery Confirmation Statuses MageMe\EUWithdrawal\Model\Config\Source\DeliveryStatus MageMe\Core\Block\Adminhtml\System\Config\Form\Field\Multiselect transition means the customer received the goods in your fulfillment workflow. The 14-day withdrawal window starts on the timestamp of the order's earliest transition into any of the selected statuses (Art. 9(2)(b) Directive 2011/83/EU). Multi-select supports merchants who use several "delivered"-type statuses (e.g. delivered + complete + delivered_partial). Until the order reaches any of them, the right of withdrawal is open with no fixed deadline.]]> If Delivery Is Never Confirmed MageMe\EUWithdrawal\Model\Config\Source\UnconfirmedDeliveryBehavior Statuses Excluded From Withdrawal MageMe\EUWithdrawal\Model\Config\Source\DeliveryStatus 1 MageMe\Core\Block\Adminhtml\System\Config\Form\Field\Multiselect imported). Do not select a status used by active, deliverable orders — that withholds a valid withdrawal.]]> Digital Waiver (Art. 16(m)) Detection subgroup under Eligibility Rules decides what counts as digital (master switch); this section renders the 2-checkbox waiver UX at checkout and dispatches the Art. 11a(4) confirmation email. Both must be ON for the feature to work end-to-end. Per-locale text overrides below. Use this only for one-time digital purchases (ebooks, software installers, music files, games). Do not enable it for ongoing digital subscriptions or services (SaaS, streaming, hosted software) — EU case law (CJEU Sky, C-641/19) requires a different consent flow for those.]]> Enable Checkout Waiver Step Magento\Config\Model\Config\Source\Yesno Eligibility Rules → Detection → Enable Digital Content Detection is also on.]]> Mark Virtual-Only Items as Performance-Started on Confirmation Magento\Config\Model\Config\Source\Yesno 1 Enforce Waiver on API / Headless Orders Magento\Config\Model\Config\Source\Yesno 1 Confirmation Email (Art. 11a(4)) Enabled Magento\Config\Model\Config\Source\Yesno Disable only if you deliver the durable-medium confirmation through a different channel. Email Template Magento\Config\Model\Config\Source\Email\Template 1 Email Identity Magento\Config\Model\Config\Source\Email\Identity 1 BCC Merchant Optional. Comma-separated. Blind-copies the waiver-confirmation email to a merchant audit address. Leave blank to skip. 1 Per-Locale Waiver Text Overrides not retroactively invalidate prior consents.]]> English (en_US) Consent Text Right-Loss Acknowledgment Text German (de_DE) Consent Text Right-Loss Acknowledgment Text Finnish (fi_FI) Consent Text Right-Loss Acknowledgment Text Dutch (nl_NL) Consent Text Right-Loss Acknowledgment Text French (fr_FR) Consent Text Right-Loss Acknowledgment Text Italian (it_IT) Consent Text Right-Loss Acknowledgment Text Spanish (es_ES) Consent Text Right-Loss Acknowledgment Text Polish (pl_PL) Consent Text Right-Loss Acknowledgment Text Portuguese (pt_PT) Consent Text Right-Loss Acknowledgment Text Danish (da_DK) Consent Text Right-Loss Acknowledgment Text Swedish (sv_SE) Consent Text Right-Loss Acknowledgment Text German — Austria (de_AT) Consent Text Right-Loss Acknowledgment Text Swedish — Finland (sv_FI) Consent Text Right-Loss Acknowledgment Text Dutch — Belgium (nl_BE) Consent Text Right-Loss Acknowledgment Text French — Belgium (fr_BE) Consent Text Right-Loss Acknowledgment Text German — Belgium (de_BE) Consent Text Right-Loss Acknowledgment Text French — Luxembourg (fr_LU) Consent Text Right-Loss Acknowledgment Text Frontend Buttons (legal-critical labels), Placements (where to surface the link), Return Reasons (per-item dropdown), Review Step (content on step 3 of the flow).]]> Item Selection MageMe\EUWithdrawal\Model\Config\Source\ItemSelectionMode Per item: the customer chooses lines and quantities. Full order: the request always covers all returnable items; items excluded by law (opened seal, expired period) are still removed automatically, and the form shows a note that partial returns can be requested via your contact page.
⚠ Legal warning. The explanatory materials to the German implementation law expect the withdrawal function to support selecting parts of the order. Consult your counsel before switching to Full order.]]> Bundle Item Selection Magento\Config\Model\Config\Source\Yesno No (default): the bundle is shown as one returnable unit — the customer returns the whole bundle. Yes: the bundle's priced components are shown as separate returnable lines when they can be returned independently (e.g. a device and an accessory sold together). Enable this only for bundles that group independently returnable products; a bundle sold as a single set should remain returnable only as a whole.
Legal note. Configure this according to how each bundle is offered and contracted; consult your counsel if components should be withdrawable separately.]]> Buttons Step 1 Button Label ⚠ Legal warning. Art. 11a(2) CRD requires the literal text "withdraw from contract here" or a corresponding unambiguous formulation. Leave empty to use the built-in, per-locale counsel-signed label (recommended). A value entered here overrides that label for this store view. Do not override unless you have received written advice from qualified consumer-law counsel in the target jurisdiction.]]> Step 2 Button Label (Confirmation) ⚠ Legal warning. This is the label on the final confirmation button. Leave empty to use the built-in, per-locale counsel-signed label (recommended). A value entered here overrides that label for this store view. Override only with written legal advice.]]> Placements Show Footer Link Magento\Config\Model\Config\Source\Yesno Show in My Account Magento\Config\Model\Config\Source\Yesno Return Reasons Reasons MageMe\EUWithdrawal\Block\Adminhtml\System\Config\Form\Field\ReasonsArray Magento\Config\Model\Config\Backend\Serialized\ArraySerialized Code is the machine value (lowercase, snake_case, max 32 chars); Label is the visible text. Empty grid hides the dropdown entirely.]]> Enable "Other" with Free Text Magento\Config\Model\Config\Source\Yesno When enabled, an "Other" option appears in the dropdown that reveals a free-text field (max 500 chars). Review Step Return Shipping Notice Text shown on the Review & Confirm step (step 3). Example: "You'll receive a prepaid shipping label in the confirmation email." or "Return shipping costs are paid by the customer." Leave blank to hide the row. Return Policy URL Optional link rendered next to the shipping notice ("View return policy"). Accepts absolute URLs or relative paths like "return-policy". Admin Notifications BCC Merchant checkboxes under Customer Notifications below — if you enable both, you will receive two emails per request.]]> 1. New Request Alert Sent the moment a customer completes the two-step withdrawal flow. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 Recipient Email(s) Comma-separated. Each recipient receives a separate email rendered in their own admin locale (looked up via the admin user's interface_locale; fallback to general/locale/code). Invalid addresses dropped silently. 1 2. Reimbursement Overdue Digest A once-daily digest listing approved requests whose 14-day reimbursement deadline (Art. 13(1)) has passed with no refund issued. Lawfully withheld requests (Art. 13(3)) are excluded. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 Recipient Email(s) Comma-separated. Each recipient receives a separate email. Invalid addresses dropped silently. 1 Customer Notifications Branding subgroup at the bottom controls the layout (USP strip, social links) used by every email below.]]> 1. Submission Confirmation Email Sent when a customer completes the withdrawal form. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 BCC Merchant Comma-separated. Leave blank to disable. 1 2. Approval Email Sent when an admin approves a withdrawal request. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 BCC Merchant Comma-separated. Leave blank to disable. 1 3. Denial Email Sent when an admin denies a withdrawal request. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 BCC Merchant Comma-separated. Leave blank to disable. 1 4. Cancellation Email (Admin-Initiated) Sent when an admin cancels a withdrawal request on the customer's behalf. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 BCC Merchant Comma-separated. Leave blank to disable. 1 5. Cancellation Email (Customer Self-Cancel) Sent when a customer cancels their own pending withdrawal. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 BCC Merchant Comma-separated. Leave blank to disable. 1 6. Receipt Email (Durable Medium — Art. 11a(4)) Enabled Magento\Config\Model\Config\Source\Yesno Disable only if you deliver the receipt through a different durable medium (postal mail, customer account download, etc.). Email Template Magento\Config\Model\Config\Source\Email\Template 1 BCC Merchant Comma-separated. 1 Delivery Retry Attempts validate-digits validate-digits-range digits-range-1-10 Number of delivery attempts before a receipt is flagged as undelivered. DLQ Alert Recipient Notified when a receipt fails permanently. Falls back to Store Email Addresses → General Contact. 7. Automatic Refund Email Sent to the customer when the auto-approval engine issues their refund credit memo. Requires the Auto-Approval add-on. Enabled Magento\Config\Model\Config\Source\Yesno Email Template Magento\Config\Model\Config\Source\Email\Template 1 Email Identity Magento\Config\Model\Config\Source\Email\Identity 1 BCC Merchant Comma-separated. Leave blank to disable. 1 Branding (Shared by All Emails Above) USP Strip — Item 1 Icon MageMe\EUWithdrawal\Model\Config\Source\UspIcon Title e.g. "Free delivery" Subtitle e.g. "EU orders above €50" USP Strip — Item 2 Icon MageMe\EUWithdrawal\Model\Config\Source\UspIcon Title Subtitle USP Strip — Item 3 Icon MageMe\EUWithdrawal\Model\Config\Source\UspIcon Title Subtitle